“Literally had the same thing happen from Dallas and same driver,” said a third users. “THIS LITERALLY HAPPENED WITH ME SAME DRIVER AND EVERYTHING,” another said. “It did that to me too and I’m in Dallas also,” one user says. Other users claimed they’ve experienced the same thing-some even with the exact same driver. I’ve had like 2hr ride requests but never a ride request from a different state,” they said. One rideshare driver noted how suspicious the situation was. “Should called him asking if this fr,” said another. “$20? customer service would’ve been hearing from me,” one user said. With over 380,000 views, the video sparked outrage among many users.
The TikToker says she got a Lyft in the meantime, but her Uber ride was reassigned. She revealed in a follow-up video that she refused to pay the cancellation fee, and the driver eventually canceled the ride themself. While the original cost of the ride was only $14.85, if the user were to cancel the ride, she would have to pay a $20 cancellation fee. The user shared a screen recording that showed her driver in Los Angeles, while she requested the ride in Dallas, resulting in a 4,977 minute wait time until the Uber driver’s arrival. However, when she tried to cancel the ride, she faced a pricey cancellation fee. In a viral video, one TikToker reveals that her Uber driver was coming from over 1,200 miles away.
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